A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. If the description is clear and it's obviously that product, then we will return it. He was nice, but I thought to myself, "since when does security does the supervisor's job?" He added that he would accept the ID of her son who was with her. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. Nonsense!!!!! I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Check out their return policy. Ed June 28. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. Your email address will not be published. If the transaction fails, then the online service will provide the appropriate failure message. $7.00, paid with check. The female security was also smirking which was really rude. Take everything plus your photo ID to a Ross store within 30 days of purchase. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Can my grandmother get her money back? We had a receipt, all item's tags and ID. By the way, my credit is excellent and I have plenty of funds in the bank. Discover Network (For Canada, Discover is only accepted at major Airport locations) Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle . My experience at Ross' in Catonsville, MD was terrible. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. Returns from a check purchase will be credited to the original account. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. It would be better for them no to sale this kind of merchandise. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. I requested a manager and he was the manager. NO ONE! I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. She says "I know you didn't wear them but that's our policy". I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. Letter. No way you ever sold this shirt for 16 cents! I had to argue with store clerk. I was a loyal Ross customer but after this? I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us This woman will be fired and I will do whatever it takes to make this happen. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. Be sure you really want what you are buying or you may be stuck with it. 3: Fragrances. Had my receipt and tags on my unworn merchandise. The cashier ask her to explain why i couldn't return. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Other similar brands like Michaels and Sams Club also offer returns without a receipt. That is absolutely absurd to me! The refund will be initiated only if approved by their. I went in to the store right after work and selected two Bamboo Pillows. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. If not, we will need to see a replica of that item from within our store. Their explanation was that it was their policy, just like that! You DO NOT need to return items to the same Ross store where you bought them. She did not give me a chance to explain the math and that the numbers did not add up. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Ask me why I do not know, that is a corporate question. My experience at Ross' in Catonsville, MD was terrible. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! I bought a pair of shoes and I returned it in perfect unused condition after one month. Why? When I purchased the items I specifically asked about the return policy. I bought a blouse with cash. Ross has the WORST return policy. Just a suggestion to help out. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. Who do I contact about this issue.? Ross will provide you with a refund through the original mode of payment. So bad quality!!!!! i also have my receipt but dated back from 2019. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? It can take up to five business days. So why even put up tv video surveillance? The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. Keep that in mind. I spend a lot of money in this store to receive attitude, disrespect and rudeness. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Here's what you'll need to ensure the return goes smoothly: Follow the below-mentioned step-wise guide to make a successful return. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. but many times I see people want to return wore, dirty clothes and said it was never used. I am very disappointed with my experience. They said no, unless I have a store receipt or proof that they were bought there at the store. For example, if you report it within the first two days, you're liable for up to $50 of fraudulent charges. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". She was extremely rude and I left store in extreme disappointment. I didn't notice the credit until I had arrived at home. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Also why Marshall's makes more money than Ross. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. In terms of business, the company would lose money if we operated that way and the company would soon fall. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. Phone Number. Remember any broken or damaged items can't be returned. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. For a list of select categories, see the front of your receipt or ask your cashier. Agreed with below comment 100% they should really I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. They also advised me that my drivers license has been blocked do to returns without a receipt. I want to return an item but I no longer have the original card because I got a new one. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. It's funny a lot of people, don't read the back of the receipt! Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. I purchased a purse on 5/15/16 and took it home. Therefore, the cashier deducted $24.99 from 60.92. So for me it did not take long. If I don't have the receipt, can I get store credit? The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . You can request the information this database has on you just like you would your credit report. So can I exchange it for a size 8 please? two different colors and would decide later which color to keep. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! I'm old so they need to listen to me or my child is out of state so they should give me more time. Return the item with its receipt and do not remove tags (if any) from any items. The subtotal of the items I purchased before the $24.99 return was $60.92. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. Can I return them? This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. So I took the gown and and what happens, it was STUCK TO THE SHOE. So at this point I still have the 3 dresses. They said I was over by 5 days and did not want to refund. Did not want give to know. She said that because I'm returning it in less than 24 hours and the system requires it. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. the customer is always unhappy when they don't get their way! The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I am sitting here reading some of the most ridiculous complaints from people. Is this even legal? My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. I do not like the shoes, they do not fit; even though it says 51/2. I sincerely hope not! For additional inquiries not addressed in the above FAQ, please use this form to contact us. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Ross gives you 30 days from the date of purchase to return items. First Name*. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. If I can't make it back within 30 days, they've give me store credit. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. Does Safeway Sell Stamps? The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. It has been very difficult with my health issues. You DO NOT need to return items to the same Ross store where you bought them. All the basic conditions of Ross return policy also apply to holiday returns. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. Butit had to still have original tags on it and show no wear and be resell-able. I put down my purchases and walked out of the store. I said what about me? I assume if a credit card was used maybe it would take longer? Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. I will not buy from Ross any more. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Come back tomorrow and the manager can do it. Return Policy for Fine Jewelry, Swimwear, and Lingerie Picture frames, shoes, etc. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. We look for manufacturer closeouts. Worst return policy ever! If the money is going to be used in the store, why aren't we granted the same amount? Why can't Ross honor a legitimate mistake. If you don't like it then shop somewhere else. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. You paid using a debit card, so it has to go back onto the debit card. I've never had a problem returning things to Ross. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. What a RIP off. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. I am a Ross employee. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. And it appears I will have to have my husband return the dresses. I put down my purchases and walked out of the store. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. For check purchases, youll have to wait 5 days for a cash refund. Do you need to return at the Ross you purchased at or can return at different Ross? My receipt showed a sales tax of $3.23. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Stores give you money back if you give original receipt, I cannot understand your policy. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. The cashier that was working the return counter was too busy hanging up clothes. At that time i told her i was going to return everything that i had just purchased. You should have no problem if the rreturned item is still new. They asked for my DL and then told me the refund would be store credit without the receipt. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. (This is to prevent theft and fraud.) i really did not have time to argue about the whole transaction. Once I mislaid the store credit, moved to another state and found it 5 years later. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. They said it took a couple days for the credit to post. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. She just kept interrupting me and would say it doesn't matter!!! (For emphasis: 60.92-35.93= 24.99). 3. Credit card/debit card refunds depend on your bank. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. All merchandise is representative of the merchandise carried in our stores. *Required Fields. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. Went to return a pair of shoes without a receipt. The one cashier, said I will take you next. This is the most unprofessional and rude person I ever met! Fine Jewelry, Swimwear and Lingerie Return Policy. I purchased a "leather" belt for my son. As I was trying to speak she would not even have the courtesy to hear me out! 11. Ill keep this list updated in case new items are added to their exceptions list. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. They apologized and said that they couldn't do anything about it. What is no, sales or dismiss outstanding invoices are at each store would go back on them? Ask me why I do not know, that is a corporate question. I paid $21.99 ($24.10 with tax) in cash. I am not "computer literate" so if I don't do this correctly please direct me on what to do. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. Ask for the discount for purchase and a lot of companies will still make that sale. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. Next day I returned one clothes of about $40. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). I will never shop in this store again. To Purchase!!! What happens to merchandise that does not sell? This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund.
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